About the Technical Committee

Greg is retired from Whirlpool Corporation after 18 years of service. Greg has been in the appliance service industry for over 47 years working for Sears, Maytag, Whirlpool and owning his own business. Greg has been a member of the SkillsUSA MART National Technical Committee for more than 17 years. Greg also serves on the Miami/Dade County MART Advisory Committee and State of Florida SkillsUSA MART Technical Committee.

Mark is the Director of the Service Leaders Network, a division of Nationwide Marketing Group, the nation’s largest buying and marketing organization. Mark has been in the appliance service industry for over 40 years working for several manufacturers, large and small service companies and as an Appliance Service Professional. Mark has been a member of the SkillsUSA RCAT National Technical Committee for more than 15 Years. He also serves on the State of Florida SkillsUSA RCAT and is on the Educational Committee of the Professional Servicers Association.

Besor Fayas is the Vice President of Sales for Reliable Parts Ltd., responsible for the strategic growth, vision, and performance of the many appliance manufacturers, Reliable Parts represents.

As a seasoned professional with more than 15 years of industry experience, Besor is known for driving brand awareness, sales leadership, and delivering financial performance.  He started with Appliance Parts Depot as a Sales Support Manager and has been promoted through the company to Director of Sales and ultimately when APD was purchased by Reliable Parts, to VP of Sales.  Prior to this Besor worked in several operations roles within the appliance wholesale distribution business as well as operating an appliance service company for several years.  Upon graduating from high school, he served in the US Army Infantry for 6 years where he attended several leadership courses.  His continued focus on leadership excellence, team building, and continuing education has helped propel him through the ranks throughout his career.

Besor studied business management with focus on entrepreneurial aspirations at Southern Methodist University. As well he has obtained certificates from US Army Primary Leadership and Development Course & University of Texas Arlington Business Management.  He is currently based at Reliable’ s corporate Headquarters in Dallas, Texas.

Brannon is the owner of Dependable Repair Services since 2015 and has spent the last 15 years in the Family business. Brannon has been a member of the SkillsUSA MART National Technical Committee since 2013.

Ed is a Veteran of the USAF. He has been in the Appliance and HVAC service industry since 1982. He and his wife Brenda who is a LPN Nurse, office manage and the real boss at B&B Appliance which her and Ed have owned since 1993. Both Ed and Brenda have been involved with SkillsUSA since 2004. During this time Ed has also been a member of the MART SkillsUSA National Technical Committee.

I grew up in New York and worked with my father’s business. I started as a technician and helped grow his business, moved to Texas, and started Callahan’s Appliance Inc. Growing each year, we now have 9 technicians. I try to help the industry from every aspect I can. I started volunteering as a committee member for PSA, Professional Service Association. After a few years, I was voted to be President of the association. I also started volunteering with Skills USA and now am honored to be a judge. Our industry is lacking qualified technicians. My efforts have been to learn, teach, and grow our industry to fill it with qualified technicians.

Christina is the COO, Co-Founder of ServicersWeb, a digital marketing agency that provides search engine optimization, website design, digital advertising, social media management, and other brand management services for in-home service companies.

Christina is a Marine Corps veteran with experience in Electronics Calibration and Repair and worked as an inventory specialist for NAVAIR. She also has a MA in Language and Literacy from CSU Chico.

After joining the service field in 1979, he held positions with Whirlpool, Maytag, Scotsman, Fisher & Paykel, and others. In addition to the technical work, Rick also boasts a solid background in management and customer service.

With a career in appliance repair that spans more than three decades, there’s no doubt Rick knows his subject matter. In fact, he’s built a steady following of servicers who, time after time, return to his classes to receive the latest in education and training. An MSA certified trainer educated by various appliance manufacturers around the country.

Tim has been in the appliance service industry for most of his life. Coming from a family appliance repair business he has been around the industry for over 30 years. He has sat in many seats from technician to service center owner, to parts sales to working for several manufacturers in customer support to technical training positions. Currently, Tim is with Hisense USA where he is the Lead Technical Trainer and Technical Content Creation Specialist. Tim joined the SkillsUSA National Technical Committee in 2022

James lives in Augusta, Georgia. He has worked for Electrolux since October 2007, first as a Technical Support agent, then Technical Supervisor and now Technical Trainer. Prior experience includes numerous positions as a field service technician including Maytag since graduating technical school in 1996. James holds a Master technician certification with NASTEC as well as a certified proctor with NASTEC. James is a retired Navy First Class Petty officer since 2013 and became a certified instructor for the military during his career. James holds a Bachelors in Technical Management from DeVry University 2015 and an Associates of Applied Science HVAC from Augusta Technical College in 1996.